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Airport

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1. How can I submit a noise complaint?

The Metropolitan Airports Commission (MAC) is the responsible government unit for airport noise. Complaints may be filed with the MAC online or to call in a complaint, dial (612) 726-9411.

2. How is aircraft noise measured?

The Federal Aviation Administration (FAA) utilizes the Integrated Noise Model (INM), which is a computer model that generates the noise exposure map. Factors that influence INM include number of aircraft operations, fleet mix, runway operations, flight track usage, weather, and nighttime operations.

The exposure map is also known as the DNL contour. DNL stands for day-night average sound level and is an average of daily noise exposure over an annualized period. DNL contours ultimately determine which areas and homes are eligible for MAC funded mitigation programs, including the sound mitigation program.

3. How is the city addressing airport noise concerns?

The City Council and city staff have and continue to work with the MAC to address runway and noise impact issues. The MAC utilizes an advisory committee known as the Noise Oversight Committee (NOC) to have a dialogue about noise issues and to provide policy recommendations to the MAC. The NOC is comprised of six representatives from the airline industry and six representatives from communities affected by airport noise.

The cities touched by the 65 DNL noise contour each have a representative on the committee. These cities include Bloomington, Eagan, Mendota Heights, Minneapolis, and Richfield. The sixth community seat on the NOC is a shared at-large representative for other cities affected by airport noise including Apple Valley, Burnsville, Inver Grove Heights, St. Louis Park, St. Paul, and Sunfish Lake. After repeated requests to be given representation on the NOC, the NOC voted to grant Apple Valley status as an at-large community in March of 2006.

4. Are Apple Valley residents eligible for sound mitigation?

The MAC-submitted 60 DNL contour provides for the basis of the sound mitigation program. This contour extends south from the airport to the northwest portion of the City of Eagan, extending as far south as the intersection of Cedar Avenue and Diffley Road. While the City of Apple Valley is impacted by airport traffic and noise, it is not eligible for MAC-funded mitigation programs, including the sound mitigation program.

5. What are the individual impacts of air traffic noise?

Each individual has a different sensitivity to noise. Some people are very annoyed by airplane noise while other people may hardly notice similar noise levels.

6. When did the new runway open?

It opened October 27, 2005.

7. How was the decision made to open the new runway?

The runway is the result of the dual-track planning process initiated by the state legislature in 1989 and ended in 1996.

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Ambulance

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1. How is ambulance service provided?

ALF Ambulance is a municipal-based advanced life support ambulance service operating under a Joint Powers Agreement and serving the Cities of Apple Valley, Lakeville and Farmington and adjacent townships in Dakota County.

A Board of Directors, which is comprised of a council member from each member city, is responsible for governance of the ambulance service including budget and program policies. The Board is responsible for establishing service requirements related to the provision of Advanced Life Support ambulance service in the three communities. An Executive Management Committee oversees the administrative functions of the organization. The Committee provides the organization with a broad range of quality expertise and experience in the fields of administration, personnel management, public safety and finance. The Executive Management Committee, which is comprised of one City Administrator and a staff member from each of the three cities, is accountable to the Board of Directors.

ALF is committed to providing high-quality, professional emergency pre-hospital services with nationally registered paramedics utilizing state of the art ambulances and medical and telecommunications equipment. ALF Ambulance currently contracts with Allina Health Emergency Medical Services to provide these advanced life support ambulance services. For more information, please visit Allina Health’s Website 

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Building Inspections

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1. How do I obtain a building permit?

All building permit applications must be submitted electronically via our Permit site. The type of work you are doing will determine the required submittal documents. If plan review is required you will be notified that plans are required. Check your spam/junk email if you do not see the email in your inbox. Please use our step by step instructions and allow 8-10 business days for review of your residential building plans. If your submitted documents require corrections, it may take longer. When the review is complete, you will be contacted by email with the remaining fee total. Permits must be approved and paid in full before any work can begin.

2. When am I required to obtain a building permit?

In general, a permit is required for most construction projects where something is being built, repaired, replaced, or remodeled. The best way to find out if you need a permit is to contact Building Inspections at (952) 953-2588. Discuss your plans with an inspector before you begin construction to determine needed permits.

Permits are usually required for the following: New Buildings; Additions (bedroom, bathroom, basement finish, family room); Residential Work (deck, porch, garage, fence, fireplace, pool, water heater, water softener, furnace replacement); Renovations (garage conversion, basement finish, kitchen expansion, siding, roofing); Electrical; Plumbing Systems; HVAC/Mechanical Systems (heating, ventilating, and air conditioning systems).

3. What are the required inspections?

Inspections are performed to check for building code compliance. When a permit is issued, a list of required inspections will be attached. Do not cover work that may need inspection. If you have questions or need to schedule an inspection, contact Building Inspections at (952) 953-2588.

4. Who must be licensed?

The Minnesota Department of Labor and Industry establishes the rules for licensing of contractors. Please see Construction Codes and Licensing Division at the Department of Labor and Industry or call (651) 284-5065.

5. If I have questions about building permits and inspections, who can I contact?

The Building Inspections office is open Monday through Friday from 8:00 am to 4:30 pm. Our telephone number is (952) 953-2588.

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Bus Transit

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1. Where can I find information on bus transit service and schedules?

Bus transit service is provided by the Minnesota Valley Transit Authority (MVTA).

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Cable Channels

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1. What is the franchise fee?

The franchise fee is set at 5% of the cable company’s gross revenues, as defined in the franchise agreement.

2. What is the PEG Fee?

Public, Educational, and Government (PEG) Access programming is supported by the PEG fee that is assessed to each cable subscriber. According to state law, these funds must be used only for the production of PEG Access programming.

3. What can the city or franchise authority do to prevent the cable company from raising rates?

The city does not have authority to regulate rates.

4. Why can’t the cable coordinator assist subscribers with complaints about cable modem internet service?

In 2003, the FCC made a declaratory ruling that reclassified internet over cable as an information, not video, service. As the city only has authority over cable video service, this decision removed jurisdiction over cable modems from the local franchise authority. In addition, the decision eliminated the payment of franchise fees for cable modem service. As the FCC now has jurisdiction over cable modem service, all complaints regarding this service should be addressed to the FCC.

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Code Enforcement

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1. What are the water restrictions?

Lawn watering is prohibited May 1 through September 30 between 11 am and 6 pm. This applies to all residential, business, and commercial municipal services, private wells, ponds, and lakes. Water restrictions do not apply to hand watering and children's water toys that are attended, vehicle washing, or newly laid sod and trees planted during the calendar year. Additional water restrictions may be implemented if necessary. Water restrictions were implemented to enhance water conservation, environmental stewardship, and to comply with state regulations.

2. What are some of the most common code violations?

SIGNS - real estate, garage sale, and contractor signs placed on city right-of ways. (City staff collect hundreds of signs each year).

GARAGE SALES - garage sales are limited to three (3) consecutive days and not to exceed three (3) events per calendar year, per residence.

PARKING - motor vehicles parked on the street from 3 am to 6 am when space is available in the driveway and parking on grass, aggregate, etc.

VEHICLES FOR SALE - Vehicles "For Sale", or lease, cannot be parked in commercial or industrial districts or on public streets. Storage of vehicles or inoperable vehicles is also prohibited in these locations.

GARBAGE CANS - containers not stored inside a building or screened area.

ABANDONED or JUNK VEHICLES - inoperable automobiles on private property for 90 days or more and have expired license tabs.

PUBLIC NUISANCES - examples include accumulation of debris/junk/pet feces and obstruction of public sidewalks and/or streets by tree limbs, bushes, building materials, vehicles, etc.

PROPERTY MAINTENANCE - buildings, structures and accessory structures not maintained in good repair.

3. How long or how often can I have a garage sale?

Garage sales are limited to three (3) consecutive days and not to exceed three (3) events per calendar year, per residence.

4. What if the property owner fails to comply with an ordinance?

Property owners who do not comply after the initial contact receive a 2nd letter stating the property is in violation. Continued noncompliance results in a 3rd and final letter informing the property owner they will receive a citation if they do not comply with the code(s). Each letter informs the owner of the reinspection date, which is not less than five days from the date of the letter. It is important to note that a conviction of a code violation is a misdemeanor and can result in fines of up to $1,000 and/or up to 90 days in jail.

5. There’s vacant property in my neighborhood that has overgrown grass and weeds; is this a violation and who should be contacted?

Ordinance 94.36 states: All property owners within the city shall remove, cut, dispose, and prevent the growth of weeds, grasses, and rank vegetation or other uncontrolled plant growth on their property in excess of eight inches in height. A violation of this section shall constitute a public nuisance. This section shall not apply to natural areas defined as woods, pastures, parks, bogs, marshes, and agricultural areas.

Please report violation of this ordinance, or other concerns at vacant properties to the Code Enforcement Department at (952) 953-2570.

6. Can I park on the street while my driveway is being resurfaced?

You may park on the street overnight in front of your property while work is in progress; this would include the time required for the driveway to dry and set. There should be cones or streamers along the driveway to make it obvious to city personnel that there is work in progress.

Please be reminded that this is an exception to Ordinance 71.17 (A) Late Night Parking – It is unlawful for the owner or driver of a motor vehicle to stop, stand, or park a motor vehicle, for a period of longer than five minutes during the hours from 3:00 am to 6:00 am.

For violation of this ordinance, please contact the Apple Valley Police Department at (952) 953-2700.

7. Can my landscaping contractor put rocks, dirt, a dumpster, etc. on the street?

This is a violation of Public Nuisances Affecting Peace and Safety: 94.17 (F) Obstructions and excavations affecting the ordinary public use of streets, alleys, sidewalks, or public grounds and 94.17 (Q) The placing, throwing, or depositing on any street, sidewalk, or other public property, any dirt, rubbish or other material.

Certain ground movement activity requires obtaining a Natural Resource Management Permit (NRMP) with the city prior to any disturbance. Please contact the Natural Resources Erosion Control Inspector at (952) 953-2463 before beginning a project to determine whether a permit is required.

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Community Development

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1. May I operate a business out of my home?

A home occupation is allowed if it is secondary to the principal residential use, does not affect the residential character of the principal use, and meets certain requirements:

1. The occupation must take place in the principal structure, not within a garage or accessory building. This includes all storage of material related to the home occupation. A professional person may use their residence for consultation, emergency treatment or performance of religious rites, but not for the general practice of the profession when such general practice will involve the need for more than three (3) parking spaces for the occupant and visitors.


2. Only persons residing in that residence may be engaged in the occupation; no employees from outside the home shall be permitted.


3. The home occupation may not be visible from the street.


4. No signs of any kind are permitted.


5. Over-the-counter retail sales are not allowed. The entrance to the home occupation is gained from within the residential space of the home and not through a separate entrance.

Home occupations include such things as professional offices, minor repair services, photo and art studios, dress making, nurseries or child day care centers limited to 14 children, teaching limited to six students at any one time, and hair salons.

A home occupation shall not be interpreted to include tourist homes, restaurants, or similar uses.

2. Does my business require a license from the City?

The city does not issue general business licenses, but does license certain business activities such as alcoholic beverage sales, coin-operated amusement devices, pawn brokers, precious metal dealers, vending carts, etc. Please contact City Hall for information on licensing a specific activity at (952) 953-2500.

The State of Minnesota, not the City, is responsible for new business licenses and registrations. The Secretary of State Office files and records original and amendment documents for all business, nonprofit, foreign, banking, insurance, and professional corporations, cooperatives, limited partnerships, limited liability partnerships and limited liability companies formed or doing business in this state.

3. What are property setbacks?

A setback is the required distance a structure must be from a property line. Please note that setbacks vary by structure type and zoning district. Please call the Planning Department at (952) 953-2575, prior to building any structure, e.g. shed, fence, compost bins, addition, etc., to discuss the appropriate setbacks. Setback Chart

4. How do I find my property lines?

Property lines may be located by: 1) finding your "corner lot pins" and measuring the distance between them by following your lot dimensions, or 2) contacting a land surveyor.

5. Where may I construct a fence on my property?

A fence is any partition, hedge, structure, wall, or gate erected as a dividing marker, barrier, or enclosure and located along the boundary or within the required yard. Fences must be located on an individual’s property unless the owner of the adjoining property agrees, in writing, that such fence may be erected on the property line. Fences located in the front yard may be no taller than 3 ½ feet. Fences taller than 7 feet (with a maximum height of 8 feet) above grade require a building permit. Fences 7 feet or less do not require a building permit.

6. Where may I construct a shed and/or a detached garage?

All accessory buildings or structures 144 square feet in area or less, except those related to a farming operation shall be located in the side or rear yard and no closer than five feet to any property line or 20 feet to a side lot line, if adjacent to any public street right-of-way.

The accessory building shall not encroach into a drainage and utility easement or any other public land or right-of-way. Please review the certificate of survey for the subject residence prior to constructing any accessory building. Accessory buildings smaller than 200 square feet do not require a building permit.

7. How does the Planning Department issue public notices about zoning and development issues?

For public notices required by local ordinance and state statutes, a legal advertisement is placed in the Sun Thisweek newspaper and a sign is posted on the subject property, and at City Hall. Notification letters are mailed to all property owners within 350 feet of a proposed rezone, special use, or planned development.

8. What does this particular term mean?

There are many technical terms found in City ordinances, State statutes, and Federal regulations. In order to help residents better understand what is happening on issues, a glossary of common govenment terms is provided.

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Election Redistricting

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1. What is redistricting?

Redistricting is the process of redrawing the boundaries of election districts. This is done every 10 years in the United States, after completion of the decennial census. The City of Apple Valley completed its redistricting process on March 24, 2022.   

2. Why do we redistrict?

As the population changes, congressional and legislative district boundaries are redrawn in order to give all persons within the state equal representation.  Cities must then establish its precincts to conform with these new boundaries.  In addition to the new district boundaries and population, Apple Valley also considered factors such as the number of register voters, voting history by precinct, polling sites, anticipated growth, and impact to voters.

3. What does the approved 2022 City map look like?

Interactive Map

PDF Map

4. Did my precinct boundary change?

Precinct boundary changes will affect 11,445 or approximately 20% of the City’s total population, which now stands at 56,374.  About 7,472 registered voters will be affected.

11 of Apple Valley’s 16 precincts have new boundaries.  The boundaries for precinct numbers 1, 2, 3, 7, and 8 did not change.

5. Did my precinct number change?

Only 2 of Apple Valley’s 16 precincts had a number change.  Former precinct 5A (Hope Church) is now precinct 16, and former precinct 5B (Bethel’s Rock Church) is now precinct 5.

6. Where will I vote in 2022?

• The Polling Place Finder is expected to be available with updated information in June 2022 at mnvotes.org.   

• Notices from Dakota County will be mailed to registered voters at least 25 days prior to the August 9, 2022, Primary Election.

7. Where can I view a list of all boundaries and polling places?

Resolution No. 2022-55 was approved by the City Council on March 24, 2022, which describes the precinct boundaries and polling places for 2022 elections.

Polling Place List

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Engineering

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1. Where is my property line?

Property boundaries are originally identified, recorded, and marked with irons at each corner, or change in line direction, at the time a parcel or lot is platted. A three-quarter inch diameter iron pipe with a plastic cap is commonly used as an iron marker. Sometimes the irons are destroyed during grading and construction activities and cannot be located. Property line measurements can be found on the Dakota County website.

Dimensions shown on the Dakota County GIS page are rounded off and generally accurate within the nearest foot or two. Using the recorded information and a metal locator (iron), it is often possible to find existing iron markers to determine property lines. The other option is to hire a licensed land surveyor to locate and mark your property lines.

2. Why is my yard marked up with different colors of paint or flags?

Flags and paint markings are utilized to identify the location of underground utilities. State law requires that utilities are located through the Gopher State One Call system prior to excavation activities to help avoid damage and accidents caused by striking the buried lines. These activities could include repair of sewer and water services, damaged cable, or phone lines, or even installation of new utility lines. These markings will also appear if a property owner in the area is making an improvement to their property such as the installation of landscaping walls or a pool.

3. What is a right of way?

A right of way is the publicly owned area in a development or neighborhood. Rights of way are important for the installation and maintenance of streets and private and public utilities, including electrical, phone, sewer and water, and storm sewer lines. A common misconception is that the homeowner’s or business owner’s property line goes right up to the curb. It does not. The public owns a certain amount of the land behind the curb (right of way) that extends into the residential or business yard. The size of the right of way is not the same for every property.

The right of way area behind the curb is also used for snow storage when the city plows streets. The city administers the use of this area through a permitting process. Right of way locations can be found on the Dakota County website.

4. What is an easement?

An easement is a right given to another person or entity to utilize land that the person or entity does not own. Easements can be used for roads, water and sewer lines, drainage, and ponding, or be utilized by private utility companies for the right to bury cables or access utility lines.

Typically, easements are either included as part of the original plat of the property or have been established through negotiation with a property owner. The easement stays in effect until the easement is no longer needed and is vacated. If the property is bought and sold, the easement remains in effect.

Almost every property has an easement of some form on it. The most common form of easement in a residential area is a drainage and utility easement. This easement is normally 5 to 20 feet wide and runs on all sides of a property. This allows for uses such as drinking water, drainage, and sewer conveyance as well as private utilities such as phone, gas, and cable.

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Fire Department

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1. Does the city allow recreational fires?

Recreational fires for single family homes are allowed in the city when the following provisions are followed:

• The fire is contained to a three-by-three-by-three-foot area; this can be in-ground, on-ground, or in a free-standing pre-manufactured fireplace.
• Fire-extinguishing equipment (extinguisher, garden hose, or sand) must be readily available.
• Only clean burning wood can be used.
• The fire must be at least 25 feet from a combustible structure.
• Adult supervision is required from start to finish while having a recreational fire.
• All fires are subject to discontinuance by the Fire or Police Department.
• Recreational fires are not intended for disposing of yard debris or trash. Clean, dry firewood only. 
• Winds must be less than 15 mph.

Note: State-issued burning bans do not impact this policy. However, please be mindful that high winds and/or dry conditions require extra attention and safety for even the smallest fire. If in doubt, put it out! Questions about recreational fires can be answered at (952) 953-2600 during regular business hours.

For more information on Recreational Fires, Click Here to visit our webpage.

2. Are barbeque grills or recreational fires allowed on decks, balconies, or patios?

The city ordinance prohibits any type of open flame on any balcony, above ground-level, or on any ground-floor patio within 15 feet of a structure where two or more units exist on more than one level. Open flames are prohibited unless each of the separate dwelling units has its own private means of ingress and egress. Fuel storage is also prohibited in such structures.

Electric or gas-fired barbecue grills that are permanently mounted, wired, or plumbed to the building’s gas supply or electrical system and maintain a minimum clearance per manufacturer instructions may be installed on balconies and patios when approved by the Fire Marshal. Please also check with your building management on allowing a mounted unit. 

Home owner associations (HOA) and building management may be more restrictive than city ordinance. 

Questions can be answered during regular business hours.

3. Why is my smoke alarm chirping when I have no smoke?

First, make absolutely certain that there is no smoke in the area. If you cannot be certain, call 9-1-1 to have a fire truck respond with the monitors and other appropriate equipment they carry to ensure that there is not a smoldering fire.

Detectors that chirp when there is no smoke probably are:

• Dirty - Take down your detector and vacuum out the exterior and interior.
• Weak - Batteries need to be changed once a year. It is publicly suggested that batteries are changed when daylight saving time begins each year.
• Old - Smoke alarms have a general life span of 10 years. If your alarm is operating improperly and is near that age, it must be replaced.

Questions about smoke alarms can be answered at (952) 953-2600 during regular business hours.

For more information on Smoke Alarms, Click Here to visit our webpage. 

4. How do I know my smoke alarm is too old?

Smoke alarms must be replaced when they are 10 years old. This is for all types of smoke alarms; battery operated, hard-wired with battery back-up, and sealed battery alarms. Check for the manufacture date on the back of the alarm. Replace at 10 years. 
Questions about smoke alarms can be answered at 952-953-2600 during regular business hours. 

For more information on Smoke Alarms, Click Here to visit our webpage.

5. When must I replace my fire extinguisher?

Home fire extinguishers are usually not serviceable. 

Replace home fire extinguishers:

• When they are 10 years old
• If you have used the extinguisher (extinguishers can be used only ONE TIME) 
• When the arrow in the gauge is no longer in the “green” or indicates “empty”
• if there is damage showing to any part of the extinguisher; cylinder, gauge, hose, or handle

For more information on Fire Extinguishers, Click here to visit our webpage. 

6. The fire hydrant in my neighborhood is covered with snow - who do I call to come dig it out?

Please shovel the hydrant clear of snow! The City of Apple Valley does not have staff assigned or available to clear hydrants as there are more than 2500 hydrants throughout the City. We ask and encourage all neighbors and business owners to work together to maintain a 3-foot clearance around each hydrant year-round. In the case of multi-family communities (townhomes, condominiums, apartments, etc.), it is the management’s responsibility to ensure that hydrants remain clear and ready for use. 

For more information on Fire Hydrants, Click Here to visit our webpage.

7. My neighbor planted shrubs all around the hydrant in their yard. Is that ok?

No. Apple Valley city ordinance requires that fire hydrants have a 3-foot clearance around them at all times. You are encouraged to talk with your neighbor about this, or are welcome to contact the Fire Department or Code Enforcement for assistance. Questions about obstructed fire hydrants can be answered at 952-953-2600 during regular business hours.

For more information on Fire Hydrants, Click Here to visit our webpage.

8. Do you offer tours of fire stations?

Yes. The fire prevention division has developed a fire safety education program that is incorporated into station tours for guests of all ages. These tours can be scheduled by calling 952-953-2600 or by email. 

9. Can the Fire Department help make sure my infant car seat is installed correctly?

The Apple Valley Fire Department does not have the certified staff to assist with infant car seat installation. The Apple Valley Police Department does have staff that are certified to properly install infant car seats. 

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Firefighter Hiring

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1. Do I have to have firefighting experience to be a firefighter?

Previous experience is beneficial, but not required. The Apple Valley Fire Department trains new recruits.

2. How do I know when the Fire Department is hiring?

If you have filled out a job interest card for Firefighter with the City of Apple Valley, you will be notified when the hiring process begins. Additionally, there are NOW HIRING banners posted at each fire station when the process begins. Firefighter hiring is done to fill vacancies at fire stations. Typically, the hiring process begins in the spring. 

3. Does Apple Valley have full-time firefighters?

Apple Valley Fire Department is a paid-on-call department where our firefighters respond to their assigned station when the pager they have been issued alerts them to an emergency call. The only full-time positions within the department are the Fire Chief, Deputy Chief, Fire Marshal, Fire Inspector, and the Department Assistant.

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Garbage

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1. Does Apple Valley host a cleanup day?

For the past several years, the city has held a fall cleanup day, which is typically scheduled for late September or early October. Residents, with proof of residency, have been allowed to dispose of a variety of items for a reasonable fee at a central location within the city. Typically accepted items have included scrap metal, tires, furniture, miscellaneous junk, carpet, and remodeling debris. Hazardous waste, home electronics, and motor oil are among the items that have not been accepted.

2. Where can I find out more information on what can be disposed of at what locations?

The Dakota County Green Guide is an excellent source of information.

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General

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1. Does the city allow recreational fires?

Recreational fires are allowed in the city when the following provisions are followed:

• The fire is contained to a three-by-three-by-three-foot area; this can be in-ground, on-ground, or in a free-standing pre-manufactured fireplace.
• Fire-extinguishing equipment (extinguisher, garden hose, or sand) must be readily available.
• Only clean burning wood can be used.
• The fire must be at least 25 feet from a combustible structure.
• Adult supervision is required from start to finish while having a recreational fire.
• All fires are subject to discontinuance by the Fire or Police Department.
• Recreational fires are not intended for disposing of yard debris.

Note: State-issued burning bans do not impact this policy. However, please be mindful that high winds and/or dry conditions require extra attention and safety for even the smallest fire. If in doubt, put it out! Questions about recreational fires can be answered at (952) 953-2600 during regular business hours.

2. How can I rent a park shelter?

Visit the Rentals & Reservations page for information and forms.

3. Where can I find learn what can be disposed of and where?

The Dakota County Recycling Guide is an excellent source of information.

4. Where can I find information on bus transit service and schedules?

Bus transit service is provided by the Minnesota Valley Transit Authority (MVTA).

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General - Arenas

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General - Golf

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General - Parks

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Human Resources

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1. I missed the deadline. Can I still apply?

Once a closing date for a position has passed, no applications will be accepted or considered. Please continue to visit the Employment Opportunities website and apply for new jobs as they become available. You can also complete a job interest card to be notified when a position is posted in your area(s) of interest.

2. How can I get a paper copy of the application?

The City does not provide or accept paper applications.

If you are having trouble with the online application process, please visit our Application Troubleshooting page.

Please contact Human Resources if you require accommodation in the application process due to a disability.

3. Do I need to live in the City of Apple Valley?

In most cases, you do not need to be a resident of the City of Apple Valley to apply or be hired for a current opening.

Paid on call firefighters must live within established response time of a fire station to be eligible.

4. What type of computer setup is needed to apply online?

You need a personal computer or mobile device with a web browser program and a connection to the internet.

5. How long will it take to apply for a job?

On average, allow approximately 30 to 45 minutes to complete your application. After you complete the section labeled "Agency Wide Questions," you can either click the "Save and Proceed" button to move to the next step of the application process or click the "Save Work in Progress" button and complete it at a later time. Note: You must click the "Confirm" button at the end of the application by 4:30 pm on the posted close date in order for your application to be submitted.

6. I'm having trouble with the online application. Who can I contact?

If you are having trouble with the online application process, please visit our Application Troubleshooting page.

Please contact Human Resources if you require accommodation in the application process due to a disability.

7. What if I don’t have a computer or internet access?

If you do not have a computer or internet access, you may consider the following options:
Use the kiosk available at the Apple Valley Municipal Center during business hours
Use a computer at a local library
Use a computer at a local Minnesota Workforce Center
Family or friends may also have a computer with Internet access available for your use

8. How can I verify that my application has been received?

When you submit your application electronically, you will receive an immediate on-screen confirmation upon submission. To verify the positions you have submitted applications for, go to Government Jobs. Sign in with your user name and password. Then select the "Applications & Status" option from the drop-down menu under your user name. You will see your submitted applications listed there.

9. Is there an application deadline?

The closing date for each position is listed on the position description. All application materials (including Veteran's Preference documentation) must be received by the stated time on the posted close date. Note that if you are working in your application when the stated time passes, you will not be able to submit your application after the stated deadline.

Once a position closes, it will be removed from the website and applications will not be accepted. Some job opportunities list “Continuous” under the closing date. These opportunities remain open until filled.

10. How can I add additional employment or education entries?

Go to Government Jobs. Sign in with your user name and password. Then select the "Applications & Status" option from the drop-down menu under your user name. You will see a list of applications you have created. Click the title of an application to modify it.

11. How do I change my address, telephone, or email information?

If the position is currently open, you may contact Human Resources at (952) 953-2500 during regular business hours: 8:00 am to 4:30 pm, Monday through Friday.

12. How can I review the status of recruitment, my account, or my application?

Go to Government Jobs, click on the "Career Seekers" tab and login with your user ID and password. Then click on the "Application Status" tab. You will see a list of your applications and their status.

13. What benefits does the City of Apple Valley offer?

View employee benefits for the City of Apple Valley.

14. How do I know if I am qualified for this job?

The minimum qualifications and supplemental questions are listed in the job bulletin. Your application will be reviewed, along with any other materials required on the job bulletin, to determine whether you meet these qualifications. Your education and experience, licenses, certificates, and special skills will be reviewed. If all the information is not provided, you may be considered unqualified or less qualified than other applicants.

15. How will I be contacted regarding the status of the position I applied for?

You will be contacted by the Human Resources Department. Be sure to check the email address you provided with your application. Failure to respond may result in removal from consideration.

16. Do I have to submit a separate application for each posting?

Yes. However, once you create an account, you may build an application and submit that application for multiple jobs by clicking the "Populate" button to automatically answer the agency-wide questions. Review and update your application as necessary. Once your account is created, applying for positions is quick and easy.

17. What types of tests are given?

Testing and assessment varies for each position. Some positions require a written examination, an oral examination, or a skills examination.

18. What if I need an accommodation to apply for or perform a job?

If an accommodation is needed in order to participate in the selection process or to perform work once hired due to a disability, please contact Human Resources.

19. Is there a background check before hire?

Criminal History

All offers of employment are contingent upon the successfully passing a background investigation, including a criminal history check.

For sworn police officer and firefighter positions, felony convictions (and certain other convictions mandated by the state licensing board for police) will automatically disqualify you from further consideration.

For non-police/fire positions, the city will look at the type of conviction and whether it is related to the job for which you are applying. The city will also consider factors such as time elapsed since the conviction and seriousness of the offense.

Candidates for positions working with children or vulnerable adults will not be selected if they have been convicted of any crime listed in the Child Protection Worker Act (Minnesota Statutes 299C.61 & 62). Generally, this includes child abuse crimes, murder, manslaughter, felony level assault or any assault crime committed against a minor, kidnapping, arson, criminal sexual conduct, and prostitution-related crimes.

Before any applicant (other than applicants for positions within the police or fire department) is rejected on the basis of criminal conviction, he or she will be notified in writing and will be given any rights afforded by Minnesota Statutes Chapter 364. This includes the right to show evidence of rehabilitation.

Additional Requirements

Depending on the position, offers of employment may also be contingent on successfully passing any combination of the following:

• Verification of employment history, education, licenses, and references


• Driving record check


• Physical examination


• Drug test


• Psychological evaluation


• Credit check

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Natural Resources

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1. When should I prune my oak tree?

The best time of year to prune oak trees is from late fall until the end of March, when oak wilt disease is dormant and there is no risk of infection. If your oak tree is pruned at any other time of the year, some type of sealant should be applied to all pruning wounds to prevent oak wilt infection. Pruning paint is effective along with any latex paint. This same time period is also appropriate for trimming other species of trees, when insects and disease are dormant.

2. How do I report a spill?

To report a spill, please call 911 or Dakota County Dispatch at 952-322-2323

3. How often should I water my tree?

It is recommended to water trees about one inch per week. It is best for turf and trees to water for longer periods of time and less frequently to develop deeper root systems than it is to water daily for a short duration, which best supports unwanted molds and fungi.

4. Who maintains the trees within the public road rights of way?

Property in the public rights of way, including trees, is the responsibility of the adjacent roadway owner. The City of Apple Valley is responsible for city streets. Dakota County is responsible for rights of way along County Road 42, Pilot Knob Road, parts of Cedar Avenue, and McAndrews Road. The Minnesota Department of Transportation is responsible for rights of way along Interstate 35E and parts of Cedar Avenue. Some rights of way are privately owned, such as those in many townhouse complexes. The rights of way along most residential city streets extend thirteen feet behind the concrete curb. Many trees are located in the rights of way along city streets, and the Public Works Department is responsible for maintaining them.

5. How do I find my property boundaries?

Property boundaries are originally identified, recorded, and marked with irons at each corner, or change in line direction, at the time a parcel or lot is platted. A three-quarter inch diameter iron pipe with a plastic cap is commonly used as an iron marker. Sometimes the irons are destroyed during grading and construction activities and cannot be located. Property line measurements can be found on the Dakota County website.

Dimensions shown on the Dakota County GIS page are rounded off and generally accurate within the nearest foot or two. Using the recorded information and a metal locator (iron), it is often possible to find existing iron markers to determine property lines. The other option is to hire a licensed land surveyor to locate and mark your property lines.

6. Why is the water in my pond green?

Green water in ponds is generally caused by excessive plant growth resulting from too much phosphorus in the water column. The three most common culprits are planktonic algae, filamentous algae, and duckweed. Homeowners can reduce phosphorus in local water bodies through several simple yard care practices.

7. How do I know if my fertilizer is phosphorus-free?

There are three numbers separated by a dash on every fertilizer bag. The middle number indicates the percent of phosphorus in the bag. The middle number needs to be 0.

8. What if my project doesn’t require a permit? Am I still responsible for installing erosion and sediment controls?

Whether or not an permit is needed, residents are required by city ordinance to contain sediment within the project area and to provide erosion control. Examples of perimeter sediment control devices are silt fences, biologs, mulch berms, and straw waddles. Erosion control devices include blankets, disc-anchored mulch, hydroseed, and turf-reinforcement matting.

9. Do I need a permit to landscape my yard?

Typically, no. A natural resources management permit will be required if you disturb 3,500 square feet or 20 cubic yards of soil or more. However, erosion and sediment controls may still be required.

10. How much of the tree roots can be disturbed before the tree will decline?

Tree roots grow to that of 2.5 times the height of the tree. The area under the canopy of the tree is commonly referred to as the critical root zone. Some tree species are more tolerant of root loss and disturbance than others. As a general rule, the minimal protected root zone radius should be 1-1.5 times the tree diameter measured at breast height (4.5 feet above ground). In other words, if a tree diameter is 10 inches, then the area under a tree needing protection is 10-15 feet out from the trunk in all directions.

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Parks and Recreation

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1. Does Apple Valley have a Senior Center?

Yes! It is located at 14601 Hayes Road and it is open Monday through Friday from 9am-4pm. You do not need to be a member to participate except for a few activities like bingo and day old bread distribution. You can call the Senior Center at 952-953-2345 to get more information.

2. Can I bring food and drinks into the Aquatic Center? How about tobacco products?

Food and drink is allowed, and you can bring your cooler in too.
However, please do not bring anything in glass containers (they shatter and injure people's feet).

Alcohol and tobacco are not allowed within the Aquatic Center.

3. Can I have my party or event inside the Aquatic Center?

Yes! You can make a group reservation that will insure your entry into the park even on busy days.

There are plenty of picnic areas inside the park where you can gather your group. You can bring any food item you wish into the park, just remember:

No alcohol, no tobacco, no glass containers, and no barbecue grills.

4. Why can't I bring inflatable and other unapproved floatation devices into the Aquatic Center?

Floatation devices not approved by the United States Coast Guard, such as water wings and float belts, are not designed to insure that a child using it will return to an upright position (face out of the water). These risky devices can deflate or leave a child trapped head down.

A life jackets or other device approved by the Coast Guard will have their approval stamp on it.

5. What are the hours of operation at each facility?

Hours of operation for each facility are listed on the Facilities page.

6. How can I rent a park shelter?

Visit the Rentals & Reservations page for information and forms.

7. Where do I sign up for youth sports?

EVAA (Eastview Athletic Association) (952) 985-3830 VAA (Valley Athletic Association) (952) 532-5618 AVHA (Apple Valley Hockey Association) EVHA (Eastview Hockey Association)

8. When can we use the Kelley Park Splash Pad?

Season begins late May/early June - weather dependent. Daily hours are 10:00 a.m. to 8:00 p.m. To operate, push the button on the "stoplight" at the south end and step on the foot sensor at the north end.

9. Is the Kelley Park water treated in the Fountains and Splash Pad?

The limestone fountains DO NOT have treated water: it is recycled, which makes it unsafe to play in.

The Spash Pad DOES have treated water: it's the same type of water that comes trhough a kitchen faucet and is safe to play in.

10. Why don't all the water toys work in the Kelley Park Splash Pad?

The system is programmed with individual cycles, whereby the water is concentrated to certain toys during each cycle. During a perior of one hour, all toys will go through the cycle.

11. Can we reserve the Kelley Park gazebo and/or picnic tables?

The gazebo and/or park picnic tables are on a first come-first served basis.

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Police Department

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1. Does the police department pick up stray animals?

The City does not handle pest problems involving any wild animals such as woodchucks, raccoons, rabbits, or squirrels. A private pest control company should be called. The Police Department does pick up stray dogs that are at large within the city limits. The Police Department does not routinely pick up stray cats.

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Police: Common Ordinances and Rules

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1. Does Apple Valley have overnight parking restrictions?

Yes, Apple Valley generally prohibits parking on city streets between the hours of 3am and 6am.  Exemptions include when your driveway is under construction, or completely full with other vehicles.  To view the full ordinance click here

2. What is curfew in Apple Valley?

Click here to review the

curfew ordinance.

3. What are the restrictions for parking vehicles on public streets?

Parking is prohibited where official signs prohibit it: Within 30 feet of an intersection; at any time in front of a mailbox; when the street needs to be plowed to clear it of snow; between 3:00 am and 6:00 am year around except if your driveway is full or your driveway is being sealcoated; on a sidewalk. Click here to view summary

parking ordinance information.

4. Is there a fee for false alarms?

You are allowed 3 false alarm calls per year. You will be billed $100.00 for each alarm after three in a one year period.

5. Can I discharge a firearm within the city limits?

The discharge of firearms is not allowed in the City of Apple Valley.

6. Are animals required to be licensed in the city?

Dogs are required to be licensed. No license is required for cats. Proof of rabies vaccination must be provided at the time of applying for a license. Licenses are available during business hours at the police station. Click here to see summary of

dog license information.

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Police: Crime Prevention

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1. How can I get additional information on identity theft?

Please view the

Identity/ Financial Theft Brochure

2. How do I register my bicycle with the AVPD?

Due to the large number of bicycles recovered in the City each year, the City introduced this new program to help match up recovered bikes with their original owners. The program consists of residents registering their bikes in with the Apple Valley Police Department. Each bike is then assigned an identification number and its owner supplied with a tamper-proof sticker to affix to the frame of the bike. The data is then entered on the police department's bike registration list. When a bike is recovered, the officer will check it for the identification sticker and based on that number, be able to search the database to find the owner. To register your bikes, please fill out the bike registration form (one form per bike please) and return it to the Apple Valley Police Department at 7100 147th St. W., or fax it in to (952) 953-2733. If you choose to mail or fax the registration, your stickers and instructions for use will be mailed to you. For more information, contact the Apple Valley Police Department at (952) 953-2700.

3. How can belongings/property be protected?

Sign up for Operation Identification at the Police Department. There is no charge for this service. Contact Crime Prevention Specialist Pam Walter at (952) 953-2706 for more information.

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Police: Filing and Receiving Reports and Orders

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1. How do I get a copy of a police/ accident report?

An Information Disclosure Request form must be filled out by the person requesting the information. These forms are available on-line or can be picked up at the police department. The form can be faxed back at (952) 953-2733, emailed to police@ci.apple-valley.mn.us or dropped off at the police department. Other than car accident reports, you can expect to wait up to a minimum of 5 business days for copies of most incidents.

2. How do I report if I suspect someone has stolen my identify or committed a financial crime against me?

Please contact the Police Department to schedule an appointment with an officer assigned to your case and please provide additional information that will be helpful in the course of the investigation by completing

the Identify / Financial Crime Detail Form

3. How do I obtain an Order for Protection?

Orders for Protection and Harassment Restraining Orders must be obtained from the court. The Dakota County Western Service Center, including the court, is located at 14955 Galaxie Avenue, Apple Valley, (952) 891-7570. This is where you go if you need to file an Order for Protection or Harassment Restraining Order. This is also where you pay traffic tickets or any other fines you have incurred.

4. Is fingerprinting available?

The Apple Valley Police Department provides fingerprinting to the public every Wednesday between 1-3 pm. No appointment is needed. The cost for Apple Valley residents is $10.00. The cost for non-residents is $20.00. (Cash or check as there is no card machine). We have the FD-258 cards if needed.

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Police: Lost, Stolen, and Impounded Property

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1. How do I retrieve my vehicle that has been towed by the police department?

Contact the City's tow contractor, Dick's Valley Service, at (952) 432-2848, to arrange for release of your impounded vehicle. At the time of impound, the police officer may have noted certain conditions for releasing the vehicle. Dick's Valley Service will notify you if there are any conditions of release.

Dick's Valley Service

2. Does the police department pick up stray animals?

The City does not handle pest problems involving small wild animals such as woodchucks, raccoons, rabbits, or squirrels. A private pest control company should be called. The Police Department does have available for rent live traps which you may use to trap the animal yourself. The Police Department does pick up stray dogs that are at large within the city limits. The Police Department does not routinely pick up stray cats.

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Police: Neighborhood Watch

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1. What is Neighborhood Watch?

Neighborhood Watch is a national crime prevention program enlisting the active participation of citizens in cooperation with the Police Department to reduce incidents of crime. Simply put, you and your neighbors watch out for one another and report suspicious activity to the Police Department.

2. How does my neighborhood form a Neighborhood Watch Group?

To become part of this program, schedule a meeting with the Crime Prevention Specialist and neighbors, choose a Block Captain and have people sign up who agree to report suspicious activity to the Police.

3. What can I do to participate in Neighborhood Watch if I live in a rented property?

See your manager and ask about the Crime Free Multi-Housing Coalition in Apple Valley, or contact the Crime Prevention Specialist at (952) 953-2706.

4. What is Business Watch?

Business Watch is open to all who own, manage or work in an Apple Valley business. There are periodic meetings offering topics important to those in the business community. There is no charge.

5. What do I need to do to organize a block party?

The City of Apple Valley has barricades available for residents to use when closing off a public street for an event. Permission must be obtained from the Police Department, (952) 953-2700, prior to closing a street. After permission is received, arrangements for use of barricades are made through the Public Works Department. At all times the street must remain passable for emergency vehicles. Please note: No barricades are available for the Fourth of July holiday. Barricades must be reserved 24 hours in advance. The Public Works Department can be reached at (952) 953-2400 between the hours of 8:00 am. and 4:30 pm, Monday through Friday. Barricades can be picked up or dropped off at the Central Maintenance Facility, 6442 140th St. W., between the hours of 8:00 am and 2:00 pm, Monday through Friday. Due to other obligations, City of Apple Valley employees are unable to assist citizens in the delivery or loading of barricades. Residents are required to sign in at the Central Maintenance front desk when picking up and dropping off barricades. Please bring your permission letter from the Police Department with you.

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Streets

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1. Who is responsible for removing snow and ice from the sidewalks?

Snow and ice removal is the responsibility of the property owner abutting the sidewalk. City Ordinance requires that snow and ice be removed within 48 hours of each event.

2. Snowplows damaged my sod. Who do I contact to get it repaired?

Sod damage is repaired by the city and should be reported to the Public Works Department at (952) 953-2400 no later than May 1 of the current year.

3. My mailbox was damaged during snow removal operations. Does the city repair it?

Mailboxes that comply with U.S. Postal specifications and are damaged as a result of direct contact by city snow removal equipment will be temporarily repaired or a portable mailbox will be set in place so mail service may be continued. The city will replace the damaged mailbox structure the following spring with a standard No. 1 black, white, or silver mailbox mounted on a 4- x 4-inch treated post.

Mailbox damage must be reported to the Public Works Department prior to May 1 of the current year to qualify for repair or reimbursement. Mailboxes which do not comply with U.S. Postal specifications or are damaged due to snow deposited from plows (versus being hit by city snow removal equipment) will not be replaced. The city does not take responsibility for damage to media or paper boxes and does not repair them.

4. My street light is burned out or not working properly. Who do I contact to get it repaired?

To report a light that needs maintenance, contact Dakota Electric at (651) 463-6287.

5. Who controls the traffic signals in the city?

The signals are controlled by the government unit that controls the intersection. The City maintains signals at city street intersections. Dakota County controls all of the intersections with County roads such as Cedar Avenue, County Roads 42 and 46, Pilot Knob Road, and McAndrews Road. More information on signals maintained by the city

6. Who is responsible for boulevard trees? Is there a charge for trimming or removing my boulevard tree?

The Streets Division of the Public Works Department maintains trees located in the right of way along city streets. There is no charge to the homeowner for tree trimming or for removing a hazardous, diseased, or dead tree which is within the public road right of way.

7. Does the city plant boulevard trees?

Planting of boulevard trees is the responsibility of the homeowner. For guidelines on what type of tree to plant and where to plant it, contact the Public Works Departments at (952) 953-2400.

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Traffic Safety

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1. Can I be an impaired driver if I haven't had any alcohol or illegal drugs?

Yes, while DWI is usually associated with alcohol, impairment can be caused by illegal drugs, prescription drugs, and even over the counter drugs. Learn more about causes and risks of impairment.

2. How many trips does the average household generate on neighborhood streets?

When addressing a neighborhood traffic volume concern, it is not uncommon for the city to measure traffic volumes on a street section. Clearly, the people living along the street will generate some of the traffic volume. The average home generates slightly more than 10 trips per day. Learn more about what makes up daily trips.

3. What can I do about speeding concerns?

Studies in many communities have shown that speeders on residential streets are often people who live on the same street or in nearby neighborhoods. As a community, we can have a significant impact on this concern by checking our speedometers and slowing down. Learn more about speeding concerns

4. Why doesn't the city install speed bumps when a neighborhood has speeding concerns?

Speed bumps may convince a driver to slow down to avoid a jarring thump, but they also have serious drawbacks including damage to bicycles, slowed response for emergency vehicles, damage to snowplows, increased noise, property damage in adjacent right-of-way, and even increased vehicle speeds. Learn more about the risks of speed bumps

5. Where are the places that I can't park my car without getting a parking ticket?

State law prohibits parking in certain areas on all streets and highways. Common violations include parking too close to a fire hydrant, mailbox, or intersection. Learn more about parking prohibitions

6. What are my responsibilities as a pedestrian?

Each year, 7,000 pedestrians die in traffic accidents. While drivers cause some of the accidents, pedestrians are also the cause of many accidents. Pedestrians can take responsibility for their own safety by following crossing rules and traffic signals. Learn more about rules for pedestrians

7. How is anyone supposed to cross the street when the Walk light is only five seconds?

When the Walk light is illuminated, pedestrians can leave the curb and enter the crosswalk. Pedestrians can continue across after the light has changed. For more detailed information on this topic

8. How is traffic signal timing controlled?

In most suburban areas, traffic signals are controlled by the volume of traffic that is present using detectors and sensors. This can cause the amount of time a light is green to vary. Learn more about the traffic signal system

9. Why do emergency vehicles get green lights when their lights are flashing or sirens sounding?

A citywide traffic signal preemption system allows emergency vehicles to change the signals. Learn more about the preemption system

10. What are important safety considerations for my kids to know about when going back to school?

The Apple Valley Police Department asks that parents discuss with their children the importance of good safety habits involving pedestrian safety, bicycle safety, bus safety, vehicle safety, and self-protection skills. For more information on these topics

11. Should I turn my street into a playground for kids?

No, streets are designed for cars. Playing in the street is not safe. Parks are provided for play areas. Learn more about street safety

12. What does yellow lane striping mean?

Yellow lines delineate separation of traffic in opposite directions. If the yellow line is dashed or broken, passing of slower moving vehicles is permitted when safe to do so. If the yellow line is solid, motorists must drive right of the line and passing is prohibited. Learn more about yellow lane striping

13. What does white lane striping mean?

White lines delineate separation of traffic traveling in the same direction. Dotted lines provide guidance to motorists. Dashed lines provide lane separations for traffic in the same direction. Solid lines discourage crossing from one lane to another. Double solid lines prohibit crossing the lane. Learn more about the meaning of white striping

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Valleywood Golf Course

Show All Answers

1. What will be covered in the lessons?

The lessons will cover putting, chipping, pitching, and the full swing.
Within each of these components, we will focus on the basics of the shot,
including the grip, stance, and swing.

2. Do I need to have any prior golf experience?

No. The lessons are open to golfers of all abilities, although primarily
focused on the beginner to moderate players.

3. Do I need my own clubs?

No, Valleywood has golf clubs available to use, although we recommend
bringing your own clubs. If you are looking for new golf clubs, please let
your instructor know, and we will assist you in making sure the clubs are fit
properly for you. We offer professional club fitting and are a certified Ping
Club fitter. We have equipment options for golfers of all skill levels.

4. Where do we meet on the first day of lessons?

The first day of lessons will commence on the practice green (except for
Mighty Mites, which is always on the far end of the driving range). You do
not need to check in with the pro shop prior to the lessons.

5. What if I have a conflict and cannot make one of the lessons?

If you need to miss a lesson in a series, please contact the pro shop as
soon as possible. One of our professionals will contact you and work out
another lesson for you to attend that will be covering the same topics as the
one you will miss.

6. What if the weather prevents lessons from taking place?

In the case of inclement weather, we will contact everyone via email or
telephone two hours before the start of the lesson. Any lessons that are
cancelled due to inclement weather will be made up at your earliest
convenience.

7. How do I obtain a USGA Handicap?

Valleywood offers an 18-hole handicap service through the pro shop. The service includes two updated handicap cards per month, a 12 month subscription to Minnesota Golfer Magazine, and eligibility to play in sanctioned events. A seasonal fee is charged. Please contact the pro shop for more information.

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Water and Sewer Utility Services

Show All Answers

1. What is the hardness and iron content of the water?

The city's water contains 17 grains per gallon of hardness, and trace amounts of iron (less than 0.01 mg/L).

2. Why do I have low water pressure or no water?

Be sure the valves on both side of the meter are fully open. Water softeners are the most common culprit for a reduction in water pressure. Push or turn the bypass lever on the water softener, then check the water pressure. Unplugging the unit from the electrical outlet has no effect on the water pressure. Aerators on faucets may need to be removed and flushed if zeolite from the softener was pumped into the household water system. A failing pressure-reducing valve (a bell-shaped object on the main water line by the water meter) may also cause reduced water pressure.

3. Why do I have a sewer odor inside my home?

Dry traps in the floor, sink, tub, or shower drains allow sewer gas into the home. Pour water into any drains that may not have been used for a few days. Check the roof vent to be sure it is not blocked.

4. Why is water splashing out of my toilet?

Air pressure during the cleaning of city sanitary sewer lines can travel up service lines and cause bubbling in toilets. Air should escape through the sanitary sewer roof vent instead. This could be an indication of a blockage in the vent.

5. What are the lawn watering restrictions?

From May 1 through September 30, the watering of lawns and landscaping is restricted to the hours before 11:00 am and after 6:00 pm.

6. Why do I have rusty or brownish water?

The flushing of hydrants near your home may cause mineral sediment in water mains to be temporarily stirred up. A high volume of water pumpage through water mains during summer months may also cause mineral sediment in lines to be temporarily stirred up.

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Water Efficiency Rebate

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1. Who is eligible for the water efficiency rebates?

City of Apple Valley water utility customers with non-delinquent accounts are eligible. Well water users are not eligible because they are not on the public water supply.

2. Is there a limit to the number of rebates per address?

No, at this time there is no maximum number of rebates per address. The City may impose a maximum in the future.

3. Are multi-unit complexes eligible for the water efficiency rebate program?

Yes, any property connected to the City’s water supply system is eligible for the water efficiency rebate.

4. What documentation is required to receive the Water Efficiency Rebate?

Receipts must be provided along with the completed and signed application. The receipt must clearly identify the model, date of purchase and reflect the payment method.

5. How do I know what products are eligible for the Water Efficiency Rebate Program?

Click Here to see the list of approved devices on the EPA WaterSense website

6. When will I receive my rebate?

Assuming grant funds are available, rebates will be processed as applications are received, and if approved, rebate will be issued as credits to water utility customers on their water bill. Please allow 1-2 billing cycles for the credit to appear. 

7. Are inspections required to receive the water efficiency rebate?

The city may conduct random inspections to verify installation of specified products at the address listed on the account. In the event inspections reveal fraud, repayment of credits will be required.

8. What permits might be required?

Permits are not needed for any of the replacement devices as long as they are re-installed in the same location, however, full remodeling projects do require permits. If you have questions regarding permit requirements, please call the Building Division at 952-953-2588 or check the Building Division webpage.

9. How do I know if funds are available?

Even if funds are available at the time of purchase, they may be exhausted by the time you submit your paperwork for approval. There is no guarantee that funding will be available, although as funding gets closer to being depleted, the website will be updated more frequently. Residents can always call the City to verify that funds are still available. Please call Public Works at: 952-953-2402.

10. Can I get a rebate for the devices in my new home?

No. This rebate is only good for the replacement of existing items and not intended for new construction.

11. What is a WaterSense Irrigation Controller?

WaterSense labeled irrigation controllers are devices installed in automatic sprinkler systems to avoid excess watering. They act like a thermostat for your sprinkler system telling it when to turn on and off. They are “smart” in that they connect to the internet and use local weather and landscape conditions to tailor watering schedules; some use sensors that can detect rain or soil moisture to avoid unnecessary watering.