Why can’t the cable coordinator assist subscribers with complaints about cable modem internet service?
In 2003, the FCC made a declaratory ruling that reclassified internet over cable as an information, not video, service. As the city only has authority over cable video service, this decision removed jurisdiction over cable modems from the local franchise authority. In addition, the decision eliminated the payment of franchise fees for cable modem service. As the FCC now has jurisdiction over cable modem service, all complaints regarding this service should be addressed to the FCC.

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1. What is the franchise fee?
2. What is the PEG Fee?
3. What can the city or franchise authority do to prevent the cable company from raising rates?
4. Why can’t the cable coordinator assist subscribers with complaints about cable modem internet service?